Contact the Editorial Desk
How to reach the editors of this independent review site, and what they can and cannot help you with.
Official site of the sponsorWhat can the editors actually answer?
This site exists to review CMTrading for readers in India, and that purpose shapes what the editorial desk can usefully respond to. If you have a question about how the review was put together, which sources were consulted, how a particular claim in the text was reached, or why a certain aspect of the broker's offering was weighted the way it was, that is exactly the kind of message the editors want to receive. Questions about the scope of the review, the date it was last revised, or the criteria used to assess things like fees, platform features or educational material are also within the desk's remit.
The editors can also clarify statements made on the site, point you to the part of a review that addresses a specific concern, and explain the reasoning behind a conclusion. What they cannot do is stretch the review into something it is not. The site is an editorial resource, not a help desk for the broker, and its writers are not in a position to interpret the broker's terms for you or to advise on whether a particular product suits your circumstances.
If your question is about the review itself, ask it plainly. The clearer the reference to the page or passage you have in mind, the more useful the reply is likely to be.
Which languages does the desk read?
The editorial desk works in English and reads correspondence in English. Messages sent in other languages may not be answered, not because they are unwelcome, but because the desk cannot reliably assess or respond to them. If you are more comfortable writing in another language, please use a translation tool before sending, and keep the message short so that meaning is not lost in the process.
The site itself is published in English, and the review content is written for readers in India who read English. Keeping correspondence in the same language avoids ambiguity on both sides and makes it easier for the editors to check a point against the published text.
Where do I go for help with my CMTrading account?
If your question concerns an account, a deposit or withdrawal, verification documents, trading platform access, order execution, fees charged to you, or any other matter specific to your relationship with CMTrading, please contact the broker directly. This site is not the broker, is not affiliated with it, and does not provide financial services, accounts, deposits or advice. The editorial desk has no access to client records and cannot look into an individual case.
The broker's own website carries the appropriate support channels, including its contact form and any published client support details. Use those routes for anything that requires the broker to act on your account. Coming to this site first will only delay a matter that the broker alone can resolve.
This is not a brush-off. It reflects the boundary that makes the review independent: the editors do not take instructions from the broker and do not act on its behalf, and in return they do not handle client service.
How should press and partnership enquiries be sent?
Press enquiries about the site's editorial work, requests for comment on the review, and partnership proposals that relate to the editorial operation are welcome through the contact form on this site. Please state clearly who you are, what you are proposing, and any deadline you are working to. The editors will consider each enquiry on its merits.
Partnership proposals should not assume that coverage, a favourable mention, or a change to the review is available in exchange for a commercial arrangement. The review is independent, and the editorial desk decides what it publishes. Enquiries that treat the site as a marketing channel are unlikely to lead anywhere.
If a press request depends on a response by a particular date, say so at the top of your message so it can be prioritised where possible.
What can the editors not answer?
The desk cannot answer questions about individual accounts, balances, withdrawals, verification, complaints, order disputes, or any other matter that requires access to the broker's systems. It cannot confirm whether a particular payment has been received, why a withdrawal is delayed, or what a specific charge on your statement represents. Those are matters for CMTrading's own support team.
The editors also do not provide financial advice, recommendations, or opinions on whether you should open an account, trade, or invest. Nothing in a reply from the desk should be read as advice of that kind. The site reviews the broker as an editorial subject; it does not guide readers into or out of any product.
Finally, the desk cannot act as an intermediary between you and the broker, and it cannot forward complaints on your behalf. Messages that ask it to do so will be redirected to the broker's own channels.
How long does a reply take, and how do I submit a correction?
The editorial desk aims to respond to substantive messages within five to ten working days. Enquiries that require checking against source material may take longer, and press requests with a stated deadline are handled as far as possible within that deadline. Messages that fall outside the desk's remit, such as account issues, may receive only a brief note pointing to the broker's support channels.
If you believe a factual statement on the site is wrong, send a correction through the contact form on this site. Include the page and the specific passage, what you believe the correct position to be, and a source the editors can check. Corrections with verifiable sources are reviewed and, where the point is made out, the text is amended and the revision noted.
The editors take accuracy seriously, and a well-sourced correction is the most useful message the desk can receive.
